Privacy Policy / Guarantee / FAQs

Privacy Policy:

Your personal details are used purely to process your order. Your email address is used only to contact you about your order status. We do not send out spam emails.

Our Products:

All products displayed on our website are in stock and ready to be shipped immediately.

If you order a out of stock product that for some reason has not been removed from the site, we will contact you as soon as possible via email. 

Processing Orders:

Orders will be posted when we have received full payment by the customer. We try our best to post your order the same day payment is received but we can't guarantee this will always happen. If it is not posted the same day, it will definitely be posted the next working day.

You will receive an email from us with the subject line "e-teddies Teddy Order - Posted" when your payment has successfully gone through and your order is in the mail and on its way to you.

Orders will not be posted on weekends or public holidays.

Canceling Your Order:

If you wish to cancel your order, please contact us immediately via email or phone. Once your order has been posted it cannot be cancelled. Please give us plenty of warning.

Receiving Your Order:

All orders are sent via Registered Post through Australia Post so all parcels have a tracking number. The parcel must be signed for by the recipient but if the recipient is not home, a card will be left and they can pick the parcel up at the local post office.